Shipping policy
Order Processing
All YUVAGE products are made to order. This means your item is created after your order is placed.
Most orders are processed and prepared for shipment within 2–7 business days. Processing times may vary depending on the product type, production partner, order volume, holidays, or seasonal demand.
Please note that processing time is separate from shipping time.
Shipping Times
Estimated delivery times vary depending on the destination, shipping carrier, and product type.
Typical estimated shipping times:
United States: 3–8 business days after production
Canada: 5–15 business days after production
Europe: 5–15 business days after production
International: 7–21 business days after production
These timeframes are estimates only and are not guaranteed. Delivery may take longer during holidays, high-volume seasons, weather delays, customs processing, or carrier disruptions.
Made-to-Order Products
Because our products are made to order, your item may go into production shortly after purchase.
Once an order has entered production, we may not be able to cancel, change, or modify the order.
Please review your order details carefully before checkout, including:
- Product size
- Color
- Quantity
- Personalization details
- Shipping address
- Contact information
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
YUVAGE is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned, delayed, lost, or delivered to the wrong location due to an incorrect address, additional costs may apply to remake or reship the item.
If you notice an address mistake after placing your order, please contact us as soon as possible at:
We cannot guarantee that address changes can be made after the order has entered production or shipment.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking information, when available.
Please allow some time for the tracking number to update after shipment. Tracking updates depend on the shipping carrier and may not appear immediately.
Delayed Packages
Shipping delays may happen due to carrier issues, customs, weather, holidays, incorrect addresses, or other events outside our control.
If your package appears delayed, please check the tracking information first. If there has been no tracking update for several business days, contact us at:
We will help review the tracking information and assist where possible.
Lost Packages
If your package appears lost in transit, please contact us with your order number and tracking information.
We will review the issue and may work with the production or shipping partner to determine the next steps.
Please note that YUVAGE is not responsible for packages marked as delivered by the carrier. If your order is marked as delivered but you have not received it, please check with household members, neighbors, your building/mailroom, and your local carrier.
Damaged or Incorrect Items
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery at:
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging, if damaged
- A short description of the issue
We will review the issue and, if approved, offer a replacement, refund, or another suitable solution.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, VAT, taxes, or other charges may apply depending on your country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
YUVAGE is not responsible for delays caused by customs processing.
Multiple Packages
If your order includes multiple items, they may ship separately depending on the product type, production location, or fulfillment partner.
You may receive more than one package and more than one tracking number for the same order.
Contact Us
If you have any questions about your order or shipping, please contact us at:
YUVAGE
Email: yuvage.sv@gmail.com